Refund policy

Return Policy

We want you to be confident in your purchase. Because this product is an electronic device that may include hardware, software, accessories, and configuration-specific components, all returns must follow the policy below.

30-Day Return Window

We accept return requests within 30 days of the date your item is delivered.

To be eligible for a return, the item must be:

In the same condition it was received
Unused or lightly inspected only
Free from damage, modification, tampering, or misuse
Returned with all original packaging, accessories, cables, adapters, documentation, and included components
Accompanied by a receipt or proof of purchase

Returns requested after 30 days from delivery may not be accepted.

Return Authorization Required

Before sending any item back, you must contact us to request return approval.

To start a return, contact us at:

support@field-fire.live

Please include:

Your name
Order number
Date of purchase
Reason for return
Photos of the product, packaging, and any reported issue

If your return is approved, we will provide return instructions and the return shipping address.

Items sent back without prior return authorization will not be accepted.

Return Shipping

Unless the return is due to our error, a defective item, or an item damaged in shipping, the customer is responsible for return shipping costs.

Returned items must be packaged securely using the original packaging or equivalent protective packaging. We are not responsible for damage that occurs during return shipping due to improper packaging.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is fully processed.

Inspection and Approval

All returned items are inspected before a refund is issued.

We reserve the right to refuse a return or reduce the refund amount if the item is:

Damaged
Missing parts, accessories, cables, adapters, or packaging
Modified, opened, disassembled, altered, or tampered with
Exposed to water, weather, power issues, misuse, or improper installation
Returned in a condition that prevents resale
Missing its original serial number, label, or identifying information

Electronic devices may have serial numbers recorded before shipment. Returned items must match the original item shipped.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 15% if the item has been opened, handled, tested, or returned in a condition requiring inspection, reconfiguration, repackaging, or replacement of packaging or accessories.

A restocking fee will not apply if the return is due to our error or a verified defective product.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@field-fire.live within 7 days of delivery.

Please include photos of:

The product
The packaging
The shipping label
Any visible damage or defect

We will evaluate the issue and determine whether a replacement, repair, return, or refund is appropriate.

Damage caused by improper setup, incorrect power supply, unauthorized modification, misuse, weather exposure, or use outside the product’s intended purpose is not considered a shipping damage or defect claim.

Non-Returnable Items

The following items are not eligible for return:

Custom-configured, personalized, or special-order products
Clearance, final sale, or discounted closeout items
Gift cards
Downloaded or delivered digital products
Software licenses, activation codes, or subscription services once issued or activated
Products that have been modified, damaged, tampered with, or used outside normal intended operation
Products with missing serial numbers, labels, or identifying marks

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order once the return is accepted.

In some cases, we may offer a replacement instead of a refund if the item is defective or damaged and the issue is verified.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a verified defective product.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: