Shipping policy
Shipping Policy
Thank you for shopping with Field Fire. This Shipping Policy explains how orders are processed, shipped, delivered, and handled if there is a shipping issue.
Order Processing
Orders are processed during normal business days, excluding weekends and holidays.
Most in-stock items are processed within 1-2 business days after payment is received.
Some products may require assembly, testing, configuration, software loading, packaging, or final quality checks before shipment. Processing times may vary depending on product availability, order volume, customization, or supply availability.
If your order is delayed, we will contact you using the email address provided at checkout.
Built-to-Order, Preorder, or Backordered Items
Some Field Fire products may be built-to-order, preorder, or backordered.
If an item has a longer estimated shipping window, that timeline will be shown on the product page, checkout page, or order confirmation when available.
Shipping timelines are estimates and may change due to parts availability, production delays, carrier delays, or circumstances outside our control.
Shipping Locations
We currently ship to:
United States
We do not currently ship to:
P.O. boxes, freight forwarders, international addresses, or certain remote locations
If you have questions about whether we can ship to your location, contact us before placing your order at:
Shipping Rates
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Shipping costs may vary based on product size, weight, destination, shipping method, insurance, and carrier rates.
Original shipping charges are non-refundable unless the return is due to our error or a verified defective product.
Shipping Carriers
We may ship orders using carriers such as UPS, FedEx, USPS, or another available carrier.
The carrier used may depend on product size, shipping destination, delivery speed, and service availability.
Once an order has shipped, delivery timing is controlled by the carrier.
Tracking Information
Once your order ships, you will receive tracking information by email when available.
Please allow time for the carrier to scan and update the tracking information after the label is created.
Delivery Estimates
Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.
We are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, service disruptions, supply chain delays, or other circumstances outside our control.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout.
Field Fire is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempt, refusal, or inability to deliver, the customer may be responsible for additional shipping costs.
Signature Requirement
Because Field Fire products are electronic devices, some orders may require a signature upon delivery.
We may require a signature based on order value, delivery location, carrier rules, fraud prevention, or product type.
If a package cannot be delivered because no one is available to sign, the customer is responsible for following the carrier’s redelivery or pickup instructions.
Lost or Stolen Packages
If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, building management, and the carrier.
Field Fire is not responsible for packages lost or stolen after carrier-confirmed delivery.
If you believe your package is missing, contact us at:
We will review the situation and may assist with filing a carrier claim when appropriate.
Damaged Shipments
Please inspect your package immediately upon delivery.
If your item arrives damaged, contact us within 7 days of delivery at:
Please include:
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Your name
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Order number
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Photos of the damaged product
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Photos of the shipping box
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Photos of the packing materials
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Photos of the shipping label
Please keep all packaging and materials until the issue is resolved. The carrier may require photos, inspection, or return of the packaging as part of the claim process.
Damage caused after delivery, improper setup, incorrect power supply, weather exposure, misuse, or unauthorized modification is not considered shipping damage.
Incorrect or Missing Items
If you receive the wrong item or believe part of your order is missing, contact us within 7 days of delivery at:
Please include your order number and photos of what you received.
We will review the issue and determine the appropriate correction.
Refused or Undeliverable Packages
If a package is refused, returned to sender, or marked undeliverable because of an incorrect address, failed delivery attempt, or customer refusal, we may refund the order minus original shipping charges, return shipping charges, and any carrier fees.
If you still want the item, a new shipping charge may apply.
Shipping Insurance
Some orders may include shipping insurance or carrier coverage.
Carrier claims are subject to the carrier’s rules, documentation requirements, and approval process.
We may require customer cooperation, photos, packaging retention, or signed documentation to complete a claim.
Returns
Shipping-related issues are separate from returns.
For return eligibility, return shipping, inspections, refunds, and restocking fees, please review our Return Policy.
To request help, contact:
Contact Us
For shipping questions, contact: