Shipping

Effective Date: September 18, 2026

Thank you for shopping with FieldFire. This Shipping policy explains how FieldFire Spark orders are processed, shipped, delivered, and handled if there is a shipping issue.

Order Processing

Orders are processed during normal business days, excluding weekends and holidays. Most in-stock Spark orders are prepared within 3–5 business days after payment is received.

Some orders may require assembly, testing, software loading, packaging, or final quality checks before shipment. Processing times may vary depending on product availability, order volume, or supply availability.

Availability Or Delays

If Spark availability changes after checkout, FieldFire will contact you using the email address provided at checkout. Any longer shipping window will be shown before purchase or in your order confirmation when available.

Shipping Locations

We currently ship to the United States. We do not currently ship to P.O. boxes, freight forwarders, international addresses, or certain remote locations.

If you have questions about whether we can ship to your location, contact us before placing your order at [email protected].

Shipping Rates

Shipping charges are calculated and shown at checkout unless otherwise stated. Shipping costs may vary based on product size, weight, destination, shipping method, insurance, and carrier rates.

Original shipping charges are non-refundable unless the return is due to our error or a verified defective product.

Shipping Carriers

We may ship orders using UPS, FedEx, USPS, or another available carrier. The carrier used may depend on product size, shipping destination, delivery speed, and service availability.

Tracking Information

Once your order ships, you will receive tracking information by email when available. Please allow time for the carrier to scan and update tracking after the label is created.

Delivery Estimates

Delivery dates are estimates only and are not guaranteed unless expressly stated in writing. We are not responsible for delays caused by carriers, weather, holidays, incorrect addresses, service disruptions, supply chain delays, or other circumstances outside our control.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. FieldFire is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

Signature Requirement

Because FieldFire products are electronic devices, some orders may require a signature upon delivery. If a package cannot be delivered because no one is available to sign, the customer is responsible for following the carrier's redelivery or pickup instructions.

Lost Or Stolen Packages

If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, building management, and the carrier. FieldFire is not responsible for packages lost or stolen after carrier-confirmed delivery.

Damaged Shipments

Please inspect your package immediately upon delivery. If your item arrives damaged, contact us within 7 days of delivery at [email protected].

Please include your name, order number, photos of the damaged product, photos of the shipping box, photos of the packing materials, and photos of the shipping label. Keep all packaging and materials until the issue is resolved.

Incorrect Or Missing Items

If you receive the wrong item or believe part of your order is missing, contact us within 7 days of delivery at [email protected]. Please include your order number and photos of what you received.

Returns

Shipping-related issues are separate from returns. For return eligibility, return shipping, inspections, refunds, and restocking fees, please review our Refund policy.

Contact Us

For shipping questions, contact [email protected].