Terms of service
Terms of Service
Effective Date: [INSERT DATE]
These Terms of Service govern your access to and use of the Field Fire website, products, software, services, and related features. By purchasing, accessing, installing, or using our products or services, you agree to these Terms.
If you do not agree to these Terms, do not purchase, access, install, or use our products or services.
1. Company Information
These Terms apply to products and services provided by:
Fieldfire
Operating as Field Fire
Website: field-fire.live
Support: support@field-fire.live
Throughout these Terms, “Field Fire,” “we,” “us,” and “our” refer to the company listed above. “You” and “your” refer to the customer, purchaser, user, organization, team, school, league, or other party using our products or services.
2. Our Products and Services
Field Fire provides electronic scoreboard, game-day display, audio, hype, and related control solutions. Products may include hardware, embedded software, browser-based control interfaces, accessories, documentation, updates, and optional services.
Product features may vary based on model, configuration, software version, network environment, display hardware, audio equipment, third-party services, and customer setup.
We may modify, improve, discontinue, or replace product features at any time.
3. Eligibility and Responsible Use
You must be at least 18 years old or have the authority of a parent, guardian, school, league, business, or organization to purchase and use our products.
You are responsible for making sure the product is used safely, lawfully, and appropriately for your intended environment.
You agree not to use our products or services for unlawful, harmful, abusive, misleading, infringing, or unsafe purposes.
4. Orders, Payments, and Availability
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product availability, misuse, or violation of these Terms.
Prices, product descriptions, features, and availability may change without notice.
Payment must be received before an order is processed or shipped unless otherwise agreed in writing.
5. Shipping and Delivery
Shipping timelines are estimates unless expressly stated otherwise.
We are not responsible for delays caused by carriers, weather, incorrect addresses, supply chain delays, payment issues, customs, force majeure events, or circumstances outside our control.
Risk of loss passes to you once the product is delivered to the shipping address provided with your order, unless otherwise required by law.
You are responsible for providing a complete and accurate shipping address.
6. Returns and Refunds
Returns and refunds are governed by our separate Return Policy.
To request a return, contact:
Products sent back without prior return authorization may not be accepted.
Original shipping charges may be non-refundable unless the return is due to our error or a verified defective product.
7. Warranty
Any product warranty, if offered, will be provided in a separate Limited Warranty Policy or written warranty statement.
Unless expressly stated in a written warranty, our products are provided “as is” and “as available” to the maximum extent permitted by law.
Warranty coverage does not apply to damage caused by misuse, improper installation, improper power supply, unauthorized modification, tampering, disassembly, weather exposure, water exposure, physical damage, network issues, third-party accessories, or use outside the intended purpose of the product.
8. Installation, Power, and Safety
You are responsible for properly installing, powering, mounting, connecting, and operating the product.
Our products may involve electronic components, displays, audio equipment, power supplies, cables, and network connections. Improper installation or use may result in product damage, property damage, injury, or unsafe conditions.
You agree to follow all provided instructions and use only compatible power supplies, cables, accessories, displays, speakers, and related equipment.
Field Fire is not responsible for damage, failure, or injury caused by improper installation, improper wiring, incorrect voltage, power surges, water exposure, outdoor exposure without proper protection, unauthorized modification, or use in unsafe environments.
9. Product Environment and Limitations
Product performance may depend on factors outside our control, including:
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Internet availability
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Local network quality
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Wi-Fi signal strength
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Display compatibility
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Audio equipment compatibility
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HDMI compatibility
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Bluetooth performance
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Power quality
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User device compatibility
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Browser compatibility
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Third-party service availability
We do not guarantee uninterrupted operation, error-free performance, compatibility with every device, or availability of every feature in every environment.
10. Software License
Any software included with or used by the product is licensed, not sold.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the software only with authorized Field Fire products and only for normal intended use.
You may not:
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Copy, resell, redistribute, or sublicense the software
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Reverse engineer, decompile, or attempt to extract source code
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Remove copyright, trademark, or ownership notices
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Modify the software except as expressly permitted
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Use the software to build a competing product
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Interfere with licensing, security, or access controls
All rights not expressly granted are reserved by Field Fire.
11. Software Updates
We may provide updates, patches, bug fixes, feature changes, or security improvements from time to time.
Updates may modify, add, or remove features.
Some features may require updated software, internet access, compatible hardware, or third-party service availability.
We are not required to provide updates indefinitely unless expressly agreed in writing.
12. Browser-Based Control and Local Network Use
Some products may include a browser-based control interface or local network control feature.
You are responsible for securing your local network, devices, passwords, access points, and connected equipment.
Field Fire is not responsible for unauthorized access caused by weak passwords, shared networks, unsecured Wi-Fi, exposed ports, misconfigured routers, or customer network issues.
13. Third-Party Services and Integrations
Our products may reference, support, interact with, or be used alongside third-party services, platforms, apps, APIs, devices, or content providers.
Examples may include scoring apps, sports data sources, music services, streaming services, Bluetooth devices, speakers, displays, operating systems, web browsers, and other third-party tools.
Third-party services are not controlled by Field Fire. We are not responsible for third-party availability, accuracy, compatibility, licensing, pricing, restrictions, outages, API changes, terms, or content.
Your use of third-party services is governed by their own terms, policies, licenses, and fees.
We do not guarantee that any third-party integration will remain available, compatible, approved, or supported.
14. Music, Audio, Logos, Names, and Other Content
You are solely responsible for ensuring that you have the legal right to use any music, sound effects, announcements, images, logos, team names, player names, player photos, league names, sponsor logos, trademarks, or other content used with the product.
Field Fire does not provide, grant, or guarantee rights to use copyrighted music, professional sports logos, league marks, school marks, team marks, player images, third-party branding, or other protected content.
You agree not to use the product in a way that infringes another party’s copyrights, trademarks, publicity rights, privacy rights, licensing rights, or other legal rights.
If you use music, streaming services, walk-up songs, team logos, sponsor logos, or similar content, you are responsible for obtaining any required permissions, licenses, subscriptions, or approvals.
15. Youth Sports and Minor Information
Our products may be used in youth sports environments, but they are intended to be operated by adults, parents, coaches, schools, leagues, or authorized organizations.
You are responsible for obtaining any necessary parent, guardian, school, league, or organizational permission before entering, displaying, announcing, uploading, or using information related to minors.
This may include player names, photos, numbers, walk-up songs, voice announcements, team information, or other identifying details.
Do not use the product to collect, display, or share information about a child unless you have the legal right and proper authorization to do so.
16. No Affiliation With Third Parties
Unless expressly stated in writing, Field Fire is not affiliated with, endorsed by, sponsored by, or officially connected to any professional sports league, team, school, scoring platform, music service, streaming provider, equipment manufacturer, or other third-party brand.
Any third-party names, logos, trademarks, or references belong to their respective owners and are used only for identification or compatibility purposes where applicable.
17. Prohibited Uses
You agree not to use our products or services to:
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Violate any law, rule, regulation, license, or third-party agreement
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Infringe copyrights, trademarks, privacy rights, publicity rights, or other rights
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Harass, threaten, embarrass, or target any person
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Display offensive, abusive, hateful, obscene, or unlawful content
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Interfere with another user’s product or network
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Attempt unauthorized access to any system, service, or device
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Resell, duplicate, or commercially exploit our software without permission
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Modify hardware or software in a way that creates unsafe conditions
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Use the product as an emergency, life-safety, security, or critical communication system
18. Not a Life-Safety or Emergency System
Field Fire products are intended for game-day entertainment, scoreboard display, audio control, and related convenience features.
They are not designed or certified for emergency communications, life safety, security response, medical response, fire alarm, evacuation, severe weather alerting, law enforcement response, or other critical safety purposes.
You should not rely on the product as your only method of communication, scoring, public address, emergency alerting, or event management.
19. User Content
You retain ownership of content you provide, enter, upload, configure, or use with the product.
By using content with our products or services, you represent that you have the necessary rights to use that content.
You grant Field Fire a limited right to process, store, display, transmit, or use your content only as needed to provide, support, troubleshoot, improve, or operate the product or service.
We may remove, disable, or refuse content that we believe violates these Terms or applicable law.
20. Intellectual Property
All Field Fire names, branding, logos, designs, software, interfaces, graphics, product concepts, documentation, website content, and related materials are owned by Field Fire or its licensors.
You may not copy, reproduce, modify, distribute, sell, display, or create derivative works from our intellectual property without our written permission.
Purchasing a product does not transfer ownership of Field Fire intellectual property.
21. Feedback and Suggestions
If you provide ideas, suggestions, improvements, feature requests, or other feedback, you agree that we may use them without restriction or compensation.
You are not required to provide feedback, but if you do, you grant us the right to use it to improve our products and services.
22. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, products, or services, you agree that we may collect and use information as described in our Privacy Policy.
You are responsible for ensuring that any personal information you enter, upload, or use with the product is collected and used lawfully.
23. Disclaimer of Warranties
To the maximum extent permitted by law, Field Fire products and services are provided “as is” and “as available,” except as expressly stated in a written warranty.
We disclaim all warranties not expressly provided, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, and uninterrupted operation, to the maximum extent permitted by law.
Some states do not allow certain warranty disclaimers, so some limitations may not apply to you.
24. Limitation of Liability
To the maximum extent permitted by law, Field Fire will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.
This includes, but is not limited to:
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Lost profits
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Lost revenue
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Lost data
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Lost business opportunities
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Event disruption
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Game delays
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Display failure
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Audio failure
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Network failure
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Third-party service outages
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Damage caused by improper installation or misuse
To the maximum extent permitted by law, our total liability for any claim related to a product or service will not exceed the amount you paid for the specific product or service giving rise to the claim.
Some states do not allow certain limitations of liability, so some limitations may not apply to you.
25. Indemnification
You agree to defend, indemnify, and hold harmless Field Fire, its owners, employees, contractors, partners, suppliers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
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Your misuse of the product
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Your violation of these Terms
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Your violation of law
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Your use of third-party content
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Your use of music, logos, names, images, or protected materials
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Your improper installation or modification of the product
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Your violation of another person’s rights
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Your use of the product in connection with minors without proper authorization
26. Support
Support requests may be sent to:
We may provide support by email, documentation, remote guidance, updates, or other reasonable methods.
Support availability, response times, and scope are not guaranteed unless expressly agreed in writing.
We may refuse support for products that have been modified, damaged, tampered with, improperly installed, or used outside their intended purpose.
27. Termination or Suspension
We may suspend or terminate access to services, software features, support, or updates if we believe you have violated these Terms, misused the product, infringed third-party rights, failed to pay, created security risks, or used the product unlawfully.
Termination does not limit any rights or remedies available to us under law or these Terms.
28. Changes to These Terms
We may update these Terms from time to time.
The updated Terms will be posted on our website with a revised effective date.
Your continued use of our products or services after changes are posted means you accept the updated Terms.
29. Governing Law
These Terms are governed by the laws of the State of [INSERT STATE], without regard to conflict of law principles.
Any dispute arising from these Terms, our products, or our services will be handled in the state or federal courts located in [INSERT COUNTY AND STATE], unless otherwise required by law.
30. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in effect.
31. Entire Agreement
These Terms, together with our Return Policy, Privacy Policy, Warranty Policy, and any written order terms, make up the entire agreement between you and Field Fire regarding the products and services.
32. Contact Us
For questions about these Terms, contact: